1. Service Agreement
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By engaging our cleaning services, you agree to the terms outlined herein.
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We commit to providing reliable, professional cleaning services as per the agreed-upon schedule.
2. Payment
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Payment is due upon completion of each cleaning session unless otherwise agreed.
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We accept cheques, cash, and e Transfer. All transactions are secure.
3. Cancellations and Rescheduling
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We understand plans change. Please notify us at least 24 hours in advance to cancel or reschedule a cleaning appointment.
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A fee may be charged for late cancellations.
4. Accessibility
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Safe and unobstructed access to your premises must be available during every clean.
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Please inform us of any security codes or special instructions for entry.
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Your home must remain at a reasonable working temperature for the duration of the clean.
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Hot water and electricity are required. We may deny service if either are unavailable.
5. Satisfaction Guarantee
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Your satisfaction is our priority. If you're not satisfied with our service, please contact us within two days, and we'll address your concerns promptly.
6. Breakage/Damage
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While we take utmost care, accidents can happen. We will promptly report any breakage or damage caused by our team during a cleaning session and work towards a resolution.
7. Confidentiality
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Your privacy is important to us. Our team members are trained to respect confidentiality and handle your belongings with care.
8. Feedback
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We appreciate your feedback. Share your thoughts and suggestions to help us continually improve our services. Leave us a google review here.
9. Termination of Service
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Either party may terminate services at any time.
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Outstanding payments must be settled upon termination.
10. Liability
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Down N' Dirty Cleaning Services Ltd. is insured and bonded.
11. Discrimination and Violence
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Discrimination or violence of any kind will not be tolerated and may lead to termination of service.
Thank you for choosing Down N' Dirty Cleaning Services.
We look forward to keeping your space clean and welcoming!